Refund policy

We want you to love your order. If something isn't right, we'll make it right.

What's covered

  • Damaged item (torn, water-damaged, or missing pages)
  • Wrong item (not the book you ordered)
  • Missing item (part of your order didn't arrive)

What's not covered

  • Change of mind after you've ordered
  • Damage caused after delivery
  • Items that have been used, written in or highlighted

Orders are final

Once an order is placed, it can't be cancelled or refunded, except when there's a mistake on our side (a damaged, wrong or missing item).

Time limit

Please report any issue within 2 days of receiving your order.

How to report

Send your order number and clear photos of the problem to WhatsApp 0808 728 1485 or email hello@tenexstores.com.

What happens next

We'll reply within 24 hours. You can choose a replacement (sent at no extra cost) or a full refund to your original payment method. When the mistake is ours, we also refund the delivery fee.

Refund timing

Approved refunds are processed within 3 working days. Your bank may take 5–10 working days to show the money in your account.