FAQ

Got a question? Here are the answers to what our readers ask most. Still need help? Message us on WhatsApp 0808 728 1485 or email hello@tenexstores.com.

Are your books original?

Yes. Every book we sell is brand-new and original. Never photocopied, never thrifted.

How long does delivery take?

1–3 days within Jos, and 3–5 working days elsewhere in Nigeria.

How much is delivery?

Delivery is calculated at checkout based on your location. Delivery is free on orders of ₦100,000 and above within North Central Nigeria.

Is it safe to pay online?

Yes. All payments are processed securely by Paystack (card, bank transfer or USSD). We never see or store your card details.

Can I cancel my order?

Orders are final once placed. If your item arrives damaged, wrong or missing, we'll replace it or refund you. See our Refund Policy.

What if my book arrives damaged or I get the wrong book?

Send your order number and clear photos to us within 2 days of delivery, and we'll replace it or refund you.

Do I get anything free with my order?

Yes! Every order comes with a free highlighter and bookmark.

Do you sell in bulk to churches, schools or companies?

Yes. We supply books and Bibles in bulk, including custom stickers with your church or event name. Message us on WhatsApp for a bulk quote.

Can I still order on WhatsApp?

Yes, but ordering on the website is faster, available 24/7, and always cheaper.

I can't find the book I want. What do I do?

Message us on WhatsApp with the title, and we'll let you know if we can get it for you.